Frequently Asked Questions

Clear answers to common production and ordering questions.

Screen Printing · Embroidery · DTF · Fulfillment

To quote accurately, we typically need:

  • Garment type and quantity
  • Artwork or design concept
  • Print or stitch locations
  • Deadline or event date

The more details you provide up front, the faster we can quote.

Yes. We can review existing artwork or assist with preparing files for production.

Design services are quoted separately depending on complexity.

Screen printing is most efficient for larger quantities.

Most projects start at 24 pieces or more.

For smaller runs or complex artwork, DTF may be a better option.

Screen printing pricing is based on:

  • Quantity ordered
  • Number of print locations
  • Number of ink colors
  • Garment type

As quantity increases, the price per shirt decreases.

DTF (Direct to Film) allows us to print full-color artwork and apply it directly to your garment.

It’s ideal for detailed designs, flexible quantities, and faster turnaround projects.

There is no hard minimum for DTF, but pricing improves significantly at 12 pieces or more.

Yes. We accept one-off orders for DTF-decorated apparel.

Single pieces are priced higher to account for setup and handling.

We embroider a wide range of items including:

  • Hats
  • Polos
  • Jackets
  • Workwear
  • Bags and accessories

If you’re unsure, send us the item details and we’ll confirm.

Embroidery minimums depend on the item and design, but most projects start at 12 pieces or more.

Production timelines vary based on quantity and complexity.

Most orders are completed within 5-8 business days after artwork approval.

Rush service may be available depending on schedule.

Production begins after:

  • Artwork is approved
  • Final quantities are confirmed
  • Payment is received

Yes. Most services include volume pricing, and the price per item decreases as quantity increases.

Payment is typically required before production begins.

For ongoing programs, alternate terms may be arranged.

Yes. We ship nationwide within the United States.

Local pickup may be available by appointment.

Yes. We can ship to multiple locations for fulfillment and bulk programs.

Additional shipping charges may apply.

If there is a production issue, contact us as soon as possible.

We’ll review the order and work to resolve it quickly.

Yes. We retain approved artwork for future reorders unless requested otherwise.

Returns, Refunds & Credits

Because all items are custom produced, we do not accept returns or offer refunds on custom-decorated apparel.

All products are custom produced based on customer-provided artwork, specifications, and approvals.

For this reason, we do not offer refunds or returns on custom-decorated items once production has begun.

If there is a production error on our end — including misprints, incorrect garments, or defects caused during production — we will reprint the affected items or issue a credit at our discretion.

Customers are responsible for reviewing and approving all artwork, proofs, sizes, and placement before production.

We produce orders exactly as approved.

Variations in color, size, or placement that match the approved proof are not considered defects.

In some cases, we may offer a store credit in place of a reprint or refund. Credits may be used toward future orders and are not redeemable for cash.

All claims must be reported within 48 hours of delivery.

Please include photos and a description of the issue so we can review it promptly.

The following are not considered defects and are not eligible for reprints, refunds, or credits:

  • Customer-approved artwork errors
  • Spelling or design mistakes in approved files
  • Color variations within industry tolerance
  • Changes of mind after production
  • Fit or sizing issues after decoration

Black Forest Print Lab reserves the right to determine the appropriate resolution for any production issue.